Contact Details

Vision

Provision of integrated and comprehensive health services and a sound hospital support system to the people of Ndwedwe sub-district.

Mission

• We care about our patients.
• We care about our employees.
• We care about our stakeholders.
• We care about open communication and consultation with honesty and integrity.
• We care about service standards, access, courtesy, providing information, redress, openness & transparency, and value for money.

Core Values

Our values are informed by our organisational culture known as the “Monty Way”:

• We always greet everyone to show our respect.
• We always wear our name badges to show our identity.
• We are always well-groomed to show our dignity.
• We always seek consent to show our compassion.
• We always say “thank you” to show our appreciation.

Complaints Procedure:

Please give your complaint in writing or use the form specially created for this purpose, which is available at all service delivery points. Upon receipt of your written compliant we will acknowledge your complaint, investigate and reply within 21 working days. Where more intensive investigation is required we will reply within 6 weeks